There’s an angel at work in Home Affairs

10 Aug

There’s an angel at work in Home Affairs

  • Posted by Bianca Carroll

There’s an angel at work in Home Affairs » CXPRESS – Free Garden Route Community Paper

Plett’s Home Affairs office has restored my faith in the government systems of our HA Department. Thank you, Tokozani – you are an angel.
After repeat applications to have the place of birth corrected on my daughter’s unabridged birth certificate – at a personal cost of time, energy and money – it has finally happened. And it took almost seven years!
The process involved multiple HA departments, including HQ in Pretoria. From 2009 until 2016 I have been frustrated to the point of tears and complete disbelief.
I went into Plettenberg Bay HA last week, expecting my latest attempt to apply for the correction of place of birth to again have to be sent to Pretoria and, like the last attempt, to probably take years for a new birth certificate to be printed – hopefully corrected.
I was already psyching myself up for months of following up with the Call Centre in Pretoria.
Instead, I got Tokozani: a woman with a sense of humour (although I wasn’t quite on the same humour wavelength that morning) and oodles of intelligence to understand what I was needing.
Most importantly, she had the ability to action a solution to my problem then and there.
Thank you Tokozani for correcting my daughter’s birth certificate and printing it for me. I feel like I’ve won the jackpot!
Colette van Heerden, Plett

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